George it is Cambri Italic that is being used. As for the 2nd part of your question, Im not sure.
The origionaly happened when we were filling out the form for a new customer named Jeff and the 2 "f's" didnt show up on the printed from. It does howevers show up when we pring to the color printer that is right next to it.
Also we tried to jstu type a long series of otehr letters like "ttttttttt" and "sssssss" and those two all printed out blank.